A Virtual Assistant (VA) is an individual who provides support to businesses, busy professionals and enterprises, assisting them remotely or “virtually” with a variety of day-to-day tasks.

Our Virtual Assistants are smart and experienced professionals who come from a wide range of professional backgrounds. They have an average of 5 years’ of professional experience before they join our team with ambition, passion and discipline to work remotely. Once hired, they are trained in-house, for a month, on over 50 business and executive related tasks.

Finding a great assistant is hard work. Nimble makes it easy to get started with an experienced and vetted assistant right away. On top of that, we train our assistants with industry best practices so you don’t have to, and give you access to workflows and tips from our community to kick start your collaboration.

Welcome on-board! After you sign up, we schedule a quick consultation with a client manager so we can learn more about your expectations and preferences. Once we know more about you, we’ll find the best virtual assistant to fit your needs and introduce them to you during our onboarding call. You can start delegating tasks/projects to your assistant right after the call.

No, there is no sign-up fee.

Not at all! You can either change the plan or cancel your subscription at any time you like. And don’t worry, we won’t try to make you stay by making you an “offer you can’t refuse.”

Our plans are all inclusive. Assign your staff a company email address and have your remote staff work with your favourite online project management tools. It’s all part of your monthly plan features. The only time additional fees are applied is if you choose to use design or Web services, which are charged separately from your regular plan.

We collect information about tasks you expect your virtual assistant to perform and match you with an assistant who has the right skills for the job.

• Affordability
• Flexibility of work hours
• Accountability
• Easy upscaling and downscaling

Our goal is to make it as fast and easy for you to get you started. That’s why we pick the best virtual assistant for you based on the information we gathered from your matching survey. We take into account the tasks you need help with, the assistants’ experience and personality. Wrong matches rarely happen, but when they do, we’ll find you a new assistant asap and transition all your projects to them.

Our goal is to foster long-term working relationships between executives and virtual assistants, so we have a thorough matching process in place. We match you with a virtual assistant based on task expertise, industry fit, and shared working style. We do not tolerate discrimination in our matching process, and will not make matches based on race, religion, disability, sexual orientation, sex, gender identity, age, or any other characteristics protected under law.

We recommend that you work closely with your virtual assistant in the first few projects to make sure they get a good grasp of how things work and how you expect tasks to be done.

All our Virtual Assistants have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Dropbox or Google Drive. This means that your sensitive information is stored centrally rather than on an individual’s personal computer. Breach of NDA by an employee through leakage of any client information will lead to strict civil and criminal legal actions being taken against such employees(s).

You can schedule regular meetings and calls to track the progress of your virtual assistant. Additionally, they fill in a daily report where they account for every hour of their shift, so you can see exactly how they spend their time.

You can communicate with your virtual assistant through email, Slack or WhatsApp.

Virtual assistants work Monday through Friday at either 9 AM to 6 PM Pacific time or 9 AM to 6 PM Eastern time.

You can subscribe to a monthly subscription plan depending on the number of hours you require an assistant for.

Yes, and we ensure that all your tasks are completed on time by your virtual assistant.

No, there aren’t any additional charges. What you get is what you pay for.

We do not roll over unused hours at the end of your monthly plan.

Yes, and your assistant will share the bills with you.

If you’re not happy with your virtual assistant, you can contact your account manager and they will arrange a replacement immediately.

We match you with your next virtual assistant in a matter of hours.

Contact your account manager before your next billing cycle, and they will handle the cancellation of your subscription.

Virtual assistants work Monday through Friday at either 9 AM to 6 PM Pacific time or 9 AM to 6 PM Eastern time.

Our team members work during business hours, Monday to Friday.

Nimble observes all national holidays in India. Your Virtual Assistant will not be available on New Year’s Eve, New Year’s Day, Diwali, Holi, Independence Day (US and India), Republic day, Labour Day, Thanksgiving, Christmas Eve, and Christmas Day.

Virtual assistants at Nimble are eligible for 22 leaves annually, divided into 15 Privilege leaves accrued every month and 7 sick leaves.

Except for running physical errands, your virtual assistant can perform the following tasks:

• Bookkeeping
• Administrative assistance
• Medical
• Social Media Management
• Accounting
• Project Management
• Back office tasks
• Personal assistance

There is very little that a virtual assistant cannot do for you. They can order your food, reserve a table for you at a restaurant, plan your travel and even get groceries delivered to you. However, our virtual assistants cannot do tasks that require them to be physically present with you.

Yes, virtual assistants are experts at handling administrative tasks like:

• Scheduling calendar appointments,
• Making travel arrangements,
• Email management.

Yes, our virtual assistants specialize in SEO content.

Yes, we have virtual assistants who are specialized and trained in data entry operations.

We receive a large number of applications from individuals to become a Nimble assistant. While the majority of assistants apply directly through the job board on our website, many of our prospective assistants are referred by our trusted current assistants. Among the tens of thousands of applications we receive, just 0.5% become Nimble assistants.

Our team only considers applications from candidates who have on average 5 years of experience. We then conduct an extensive interview process. During the interview process, candidates must:

• Pass a skills assessment that evaluates their ability to complete critical executive assistant tasks
• 2 rounds of interviews with our in-house recruiting team

In addition, our team performs both reference and verified background checks for every assistant we hire.

During each part of the interview process detailed above, our team evaluates candidates across five key competencies that we have identified as critical indicators to success.

• Problem solving: Our team uses scenario-based assessments and questions to identify candidates who are strong critical thinkers, creative problem solvers, proactive, adaptable, and work well under pressure.
• Organization: The structure of the interview process enables us to evaluate how well candidates can balance competing priorities, context switch efficiently, manage time effectively, and present information clearly and efficiently.
• Communication: From the moment an application is submitted through the end of the interview process, we look for clear, proactive, adaptable, and professional communication skills in every written and verbal interaction.
• Relationship building: Relationships are at the heart of what we do. Our team leverages the scenario assessments to identify candidates who are proactive, flexible, trustworthy, discreet and positive.
• Technology: Our clients’ use a wide range of productivity tools and applications. Therefore our assistants must be in-the-know about the latest platforms and willing to level-up as and when required.