Welcome to Altis Solutions, Inc. o/a Nimble Assistants! Altis Solutions, Inc. (“Nimble Assistants”, “we”, “us”, and/or “our”) is a modern assistant service that matches busy executives (“Executives”) with experienced virtual assistants (“Assistants”) and provides a variety of tools and integrations to help Executives delegate tasks and meet their goals.
Altis Solutions, Inc. (“Nimble Assistants,” “we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy applies to the Nimble Assistants website, www.withnimble.com (collectively, our “Service”), and describes how we collect, protect, use and share information gathered about you on our websites. By using our Services, you agree to the terms of this Privacy Policy, our Terms of Use, and our Acceptable Use Policy.
1. What is the scope of this Privacy Policy?
This Privacy Notice describes how Nimble Assistants handles the personal information we collect from and about you when you visit our website, www.withnimble.com (the “Site”); use our platforms including our web app and Slack extensions (collectively, the “Platform”); as well as when you otherwise interact with us (collectively with the Site and Platform, the “Service“). This Privacy Notice also describes certain legal rights you may have, including right to object to some of the information processing activities we carry out.
For purposes of this Privacy Notice, “Personal Information” means information about an identified or identifiable individual, such as their name or email address and includes “personal data” as defined by the European Union’s General Data Protection Regulation (“GDPR”). Some information that is automatically disclosed to us or collected by us through your use of our Service meets this definition.
This Privacy Notice applies to the information we collect and use for our own purposes, including the information we collect from and about visitors to the Site, Executives when they register for or access the Service, and individuals in relation to our marketing activities. In these situations, Nimble Assistants is considered the “data controller” for purposes of the GDPR and similar data protection laws. This Privacy Notice does not apply to information Nimble Assistants processes on behalf of our users in our capacity as a processor. Nimble Assistants has no direct control or ownership of the Personal Information we process on behalf of our users and we process that data solely in accordance with our users’ instructions.
In addition, this Privacy Notice does not apply to any third-party applications or software that integrate with the Service (“Third-Party Services”).
By using Nimble Assistant’s Service, you confirm you have agreed to the Altis Solutions, Inc. Services Agreement, to the extent permitted by law, and have read and understood this Privacy Notice.
2. What information do we collect?
Information that you give us directly
Some information we collect directly from you. For instance, we collect information that you voluntarily provide us in the following ways:
Filling in forms on our Site: When you fill in forms on our Site, including when you request additional information about our Service, or contact our sales team, we may require that you provide us with certain information such as your name, contact information, company name, industry or field, job title, and how you heard about us. We may also ask you to describe your goals, challenges, working style, and projects you need support with.
Purchasing a plan: When you purchase a plan for our Service, we require that you provide us or our third-party payment processor with your name, payment card information, and billing address.
Creating an account: When you create a Nimble account and populate your profile, we collect certain information. If you are an Executive, we may collect your name, contact information, company name, job title, industry, financial information necessary to allow you to make payments through the Service, your tax identification number as required by law, and any information you provide relating to your business needs. If you are an Assistant, we will create and populate a profile for you using information you have provided when you applied. This includes your name, contact information, work experience, education, photograph, and social network information (such as your LinkedIn profile). We also collect financial information necessary to allow you to receive payments through the Service and your birthdate or taxpayer identification number as required by law to complete tax filings.
Using our Platform: Due of the nature of our Services, we may collect a wide range of information in connection with the projects and tasks you perform, and this could include any type of Personal Information. Common types of information we collect in the course of providing our Service includes messages, attachments, files, tasks, project names, team names, calendar information and other content.
- Signing up to receive email communications from us, subscribing to our blog or completing a survey: When you engage in any of these activities, we collect your name, email address and other contact details and any additional information you provide to us as part of that request (such as information about your satisfaction with our Service in response to a survey).
Contacting us: When you contact us by email, through our social media accounts; through our integrated chat providers; or by telephone, we may collect your name, username, contact information, company name, job title, and the contents of your communication, which can include any information you choose to provide.
Inviting others to join Nimble Assistants: We allow you to invite others to join Nimble Assistants through our referral program. If you do this or are invited in this way, we will collect and store the invitee’s email address in order to enable us to send an invitation. We will also let invitees know who invited them to use Nimble Assistants.
Applying to be an Assistant: When you apply to be an Assistant, we require that you provide us with certain information such as your name, contact information, work experience, education, photo, social network information (such as a LinkedIn profile), relevant skills, and government-issued identification. If and when we undertake additional vetting or background checks, our background check service provider may collect additional information about you, including information about criminal convictions or offenses. Your consent towards the collection of such additional information will be requested at that time, in accordance with applicable law.
Applying to work with us: If you apply to work with us, we will collect information you share in your application, which may include your name, contact information, employment history, and education history. We use a third-party hiring software provider to collect this information on our behalf.
Information We Collect Automatically
We also collect certain information about you automatically as you navigate through our Site and Platform or interact with our emails. The type of information we collect automatically includes the following:
Log information: We may collect log information about your use of our Site including your browser type and language, access times, pages viewed, Internet Protocol (“IP”) address, approximate geographic location, and the webpage or online service you visited before navigating to our Site.
Device information: We may collect information about the mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers and mobile network information.
Information collected by cookies and similar technologies: We may use cookies and similar technologies to manage and track your interaction with our Service. Cookies are small data files that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We use these technologies to better serve our users and to enhance this Site. For example, we may use cookies to tell us whether you have visited our website before or if you are a new visitor. You can configure most browsers to notify you when you receive a new cookie, to reject new cookies, and to disable existing cookies. You can learn how to do this by consulting the help section of your browser. Please note that if you choose to stop accepting cookies you may not be able to use all features of our Site.
Advertising and analytics: We allow third parties to provide analytics services and advertisements on our behalf across the internet and in mobile applications. They may use a variety of tools including cookies, pixel tags and similar technologies to track your engagement with our Site as well as our online advertising and email marketing campaigns. These tools may capture information such as your IP address, device ID, web browser, mobile network information, pages viewed, time spend on pages, links clicked and conversion information. This information may be used by Nimble Assistants and others to analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our Services, and to better understand your online activity. We also use third-party platforms to help us promote interest-based advertisements. This can include converting the email address, phone number, or other contact information you have provided to us into a unique value that these platforms may compare to a unique value created on their platforms in order to identify you as part of an intended audience for our advertisements. Many analytics providers allow you to opt out from collection of your Personal Information.
Information We Collect from Other Sources
Payment processors: In general, when you pay for services through Nimble Assistants, your payment card information is provided directly to our third-party payment processor and Nimble Assistants does not collect or store that information. However, in some circumstances, we may receive limited information about your payment card from our payment processors, such as the last four digits of your card, the country of issuance, and the expiration date.
Third-Party Services: Our Platform allows customers to enable a variety of Third-Party Services on the Platform. For instance, users can connect their accounts on Slack, 1Password and Google Calendar or Gmail to their Nimble Assistants account. Once enabled, the provider of a Third-Party Service may share certain information with Nimble Assistants such as the username and email address associated with that user on the Third-Party Service as well as additional information that the provider has chosen to make available to Nimble Assistants to facilitate the integration. You should check the privacy settings and privacy policies of these Third-Party Services to understand what information will be shared with us.
Third Party authentication providers: Nimble Assistants allows you to sign up and log in to our Platform using third-party authentication providers such as Google. If you choose to sign up and log in in this manner, the third-party authentication service will ask your permission to share certain information with us, including your name and email address. You can control the information we receive from third-party authentication providers using the privacy settings in your accounts with those services.
Another individual at your organization: We may collect your Personal Information from other individual at your organization who may provide us with your contact information in the course of using our Services.
Executives: If you are an Assistant, we may collect information about your performance from Executives with whom you are matched and for whom you provide services. We collect this information in order maintain our high standards of quality.
Social media platforms: We may offer social media sharing features and other integrated tools such as widgets, which allow you to share content on our Site with third-party social media platforms such as Twitter, Instagram and LinkedIn. If you choose to use these social sharing features, the provider of the third-party social media platform may make certain information available to us. This can include information necessary to facilitate the integration as well as any additional information the provider chooses to share with us or which you have permitted the provider to share through your privacy settings. We encourage you to check the privacy settings and privacy policies of these third-party social media platforms to understand what information might be shared with us.
Publicly available sources: We may supplement the information that we collect from you (such as your email address) with additional information about you and your company obtained from business partners, marketers, researchers, data brokers, and publicly available databases. For example, we may use information from LinkedIn to update contact information about you in our database.
We may combine the information we collect about you from these various sources. If a combination of information that we collect about you identifies you as an individual, we will treat the combined information as Personal Information.
3. Sharing of your Information
We may share information about you with certain third parties in the following circumstances:
Companies under common control: We may share data between and among any current or future parents, subsidiaries, affiliates, and other companies under common control and ownership with Nimble Assistants.
Vendors and service providers: We may share Personal Information with vendors, consultants and other service providers who need to access data in order to perform services on our behalf, such as providing analytics, cloud-hosting, or cloud-storage services.
The Virtual Assistant who you have hired: In the course of providing our Service, we also share your Personal Information with the Virtual Assistant you have hired to enable you to communicate with each another, work together, and understand each other’s individual needs and capabilities.
Third-Party Services: When you connect Third-Party Services to our Services, you authorize us to share information and data created and/or uploaded by you with these Third-Party Services on your behalf.
Analytics and advertising providers: We may share your Personal Information with advertising providers that provide marketing campaign measurement, online analytics and other services in order to help us reach individuals with relevant ads and measure our ad campaigns, or to better understand how individuals interact with our service and other online services over time and across devices.
Business transfers: We may share your personal information with another company in connection with or during negotiations of any merger, acquisition, financing, re-organization, bankruptcy, sale of all or a portion of our assets, or transition of services to another provider.
Legal requirements: We may share your personal information when we believe it is necessary to comply with a legal obligation, including lawful requests from public authorities to meet national security or law enforcement requirements. We may also share personal information when we believe it is necessary to protect Nimble Assistants rights and property, to protect the safety of our users, and to defend against legal liability.
Consent: We may share personal information with third parties with your consent and at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide that information.
We may also share aggregate or de-identified information, which cannot reasonably be used to identify you, for various purposes including compliance with various reporting obligations; for business or marketing purposes; or to assist third parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
4. How long is your information saved for?
We retain your personal information for as long as is required to fulfil the activities set out in this Privacy Policy, for as long as otherwise communicated to you, or for as long as is permitted by applicable law. For example, we may retain your Personal Information if it is reasonably necessary to comply with any legal obligations, meet any regulatory requirements, resolve any disputes or litigation, or otherwise needed to enforce this Privacy Notice and prevent fraud and abuse.
To determine the retention period for the information we collect from you, we consider the nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.
To dispose of personal information, we may anonymize it, delete it, or take other appropriate steps. Information may persist in form of copies made for backup and business continuity purposes for additional time.
5. Is your personal information shared outside of the European Economic Area?
Personal Information we collect may be stored and processed for the purposes set out in this Privacy Policy in Canada where we are based or in any country where we have operations or where we engage vendors or service providers. These countries may not have the same data protection laws as the country in which you originally provided the data. By using our service or submitting your personal information to us, you agree to such transfers.
If you reside or are located in the European Economic Area, you may contact us at ops@withnimble.com to obtain a copy of any relevant mechanisms we use to transfer Personal Information outside the European Economic Area.
6. What Security Measures are in place?
Nimble Assistants uses generally accepted administrative, physical, and technical safeguards we believe are appropriate to protect the confidentiality, integrity, and availability of your personal information. Although we make efforts to protect your personal information from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting and storing of information over the Internet electronically. Nimble Assistants cannot and does not guarantee absolute security.
In any event if personal information is compromised as a result of a security breach and where the breach is likely to result in a high risk to the rights and freedoms, we will make the necessary notifications, as required under applicable law.
7. What are your rights and choices?
You have a wide variety of rights and choices related to our use of your personal information.
Opting out of promotional emails: You can opt out of receiving our promotional emails at any time. You may do so by contacting our customer service team or by following the opt-out instructions in the promotional emails we send you. Please be aware that it may take up to 24 hours for us to process your request, and you may continue receiving promotional communications from us during that period. If you opt out of receiving such communications, please be advised that we may continue to send you non-promotional communications (such as emails related to our business relationship or changes to our legal terms).
- Restricting cookies/Do Not Track: Nimble Assistants does not currently change its behavior in response to web browser “do not track” signals. However, you can configure most browsers to reject cookies or to notify you when you are being sent a cookie, giving you a chance to decide whether or not to accept it. You can consult the help section of your browser to find out how to do this. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service. In an event that a universally accepted standard emerges on how organizations should respond to “do not track” signals, we will assess and provide an appropriate response to those signals.
- Limiting information in your Nimble Assistants account: You can control the information we collect about you by limiting what information you provide in your Nimble Assistants account.
- Limiting information available through Third-Party Services: If you want to limit or stop receipt of information from Third-Party Services, such as Slack, which are linked to your Nimble Assistants account, you can change your privacy settings on those Third-Party Services. You may choose not to use Third-Party Services we make available.
- Limiting information available through third-party authentication providers: If you want to limit or stop receipt of information from third-party authentication providers, you may change your privacy settings with those third-party authentication providers or choose not to use third-party authentication providers we offer.
Access, update, or delete your Personal Information: If you are already a Nimble Assistants user, you may access, update, or delete personal information you have provided by logging into your Nimble Assistants account and editing your account information. Subject to your agreement with us, you may also delete your account by emailing us at ops@withnimble.com. Please note that we may keep certain information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also keep cached archived copies of your personal information for a certain period of time. If you are not already a imble Assistants user and you would like to review, correct, or delete your information, please contact us at ops@withnimble.com.
Data Requests: If you reside or are located in the European Economic Area, there are several rights which you can exercise free of charge, subject to statutory exceptions. In particular, you have the following rights:
Right to withdraw consent: If your Personal Information is processed on your consent, you have the right to withdraw your consent at any time you choose and on your own initiative. You can do so by emailing us at ops@withnimble.com. The withdrawal of your consent will not affect the lawfulness of the collection and processing of your personal information based on your consent up until the moment you withdraw your consent.
Right to access, review, and rectify your data: You have the right to access, review, and rectify your Personal Information. If you wish to review or rectify any information like your name, email address, passwords and/or any other preferences, you can easily do so by emailing us at ops@withnimble.com. You may also request a copy of the personal information processed as described herein by sending an email to ops@withnimble.com.
- Right to erasure: You have the right to erasure of all the personal information processed by as described herein provided it is no longer needed for the purposes for which the personal data was initially collected or processed, in accordance with applicable law.
- Right to object or restriction of processing: Under certain circumstances described in applicable law, you may ask for a restriction of processing or object to the processing of your Personal Information.
- Right to object to processing for direct marketing: Where your personal information is processed for direct marketing purposes, you may object to such processing.
- Right to data portability: You have the right to receive the personal information processed in a format which is structured, commonly used and machine-readable and to transmit this personal information to another service provider.
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete the information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us using the details set out below.
If you have unresolved concerns, you have the right to lodge a complaint with an European Union data protection authority where you live, work, or where you believe a breach may have occurred. However, we invite you to contact us directly with any concern, as we would be happy to try to resolve it.
8. Does this policy apply to third-party websites?
We may provide links to third-party websites, services, and applications that are not operated or controlled by Nimble Assistants. This Privacy Policy does not apply to the privacy practices of those third parties. The fact that we link to a website, service, or application is not an endorsement, authorization, or representation of our affiliation with that third party. We encourage you to review the privacy policies of any third-party service before providing any personal information to or through them.
9. What rules apply to children?
The Service is not intended for use by anyone under the age of 18 and we do not knowingly collect or solicit personal information from anyone under the age of 18. If you are a parent or legal guardian and think your child under age 18 has given us personal information without your consent, please contact us at ops@withnimble.com.
10. Changes to this Policy
We may modify and update this Privacy Policy from time to time to reflect changes in our practices or in the law. If we make changes, we will post the updated Privacy Policy on our website and indicate when it was last revised. You are advised to review this policy periodically to stay informed of our practices. If we make material changes, we will provide you with additional notice, such as posting a statement on our homepage or sending you an email notification, if we have your email address on file. Your continued use of our services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy, to the extent permitted by law.
11. How can we be contacted?
Questions, comments or complaints regarding this Privacy Policy are welcome and should be addressed to:
ops@withnimble.com, Altis Solutions, Inc
Attn: Legal Team, 1200 Bay Street, Suite 202, Toronto, ON M5R 2A5, Canada